Orders placed Monday to Fridays before 9am PST with 'UPS 2 Day' selected, will be processed and shipped same day. Orders placed after this time, on weekends or through holidays will ship the next business day.

Orders placed Monday to Friday using standard 'UPS Ground' will be processed and shipped within 3 business days. Orders placed after this time, on weekends or through holidays will ship the next business day.

If you have any questions, please reach out to: 

Once your order has shipped, email confirmation with tracking will be provided.

Please allow 24 hours for the tracking number to update.

Once you have received your tracking information please allow 24hr for the order status to update.

We do not offer international shipping at this time.

If you would like to make a purchase please reach out to our client care team 

 who will be able to assist you in finding your nearest authorized retailer.

Unfortunately at this time we are unable to ship to PO Boxes, APO and FBO addresses.

To prevent loss, theft and damage, all customers are responsible for providing a safe and secure delivery address.

In the event you are unable to locate your package, please contact the carrier to file your claim, then please let us know your order number and carrier claim number to enable us to assist you in resolving with the carrier.

Please note, SLVRLAKE is not liable missing packages marked 'delivered'.